Over on ihobo today, my reply to two missives from Jed Pressgrove and Chris Billows examining the role of the tutorial in videogames in terms of different motivating ideals of politeness. Here’s an extract:
The challenge in creating an adequate tutorial is the complete absence of knowledge we possess of the actual people who will be learning to play our game. Pitch the level of detail too low, and there will be players confused by what is expected of them. Provide too much detail and those players who are skilled in figuring things out will be irritated... What is particularly bemusing about creating tutorials is that if you watch a player learn to play a game from over their shoulder, you might not need to say more than a sentence or two in order to put them on the right track. But this is because we have the intelligence to interpret the problems a player encounters and provide appropriate guidance: there is no adequate way to transfer this skill to a computer!